About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Invigilator at Townsville supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.

This is a casual role for our IELTS testing location at Townsville.

Shifts: Weekends, mainly on Saturdays - 1 to 2 shifts a month

Remuneration: The IELTS invigilator is paid $33.77 per hour.

Key accountabilities

Customer Service

Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
Build and maintain a good working relationship with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients with a diverse range of backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture

Operations Management

Management of test day activities including customer registration and supervision of the test
Preparation of test day documents
Updating digital databases and records
Oversee and update the schedule of Speaking tests
Ensuring the proper management of secure and confidential materials
Problem-solving and troubleshooting technical systems including hardware and software platforms
Contribute to a culture of continuous improvement and best practice

Quality and Compliance

Ensure all pre-test, test day and post-test activities meet IELTS standards
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
Responding to any incidents or potential security risks
Completion of required training policy acknowledgments
Carry out work in a professional manner in accordance with organisational values
Contribute to a culture of quality, integrity and excellence

Required Experience

Excellent verbal and written communications skills
Outstanding customer service
Strong problem-solving and decision-making
Demonstrated ability to work independently and effectively within a team
Customer and quality-focused with strong attention to detail
Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies

IDP Education Ltd

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IELTS Invigilator (Townsville)