Posting Closes: May 16, 2025

Employment Status: Casual *Hours vary - no minimum number guaranteed (Monday - Friday branch). This position will be required to cover Elk Point as needed

Compensation: (based on education and experience)

Additional Information: Temporary 12-month contract

We are currently looking for a casual Member Service Representative for our St. Paul branch.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
Achieving or exceeding assigned sales and referral goals
Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
Contributing positively to branch morale and a cohesive work environment

Requirements

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

Previous experience working with a Financial Institution
Post-secondary education in Finance (or related studies)

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday.

We're not afraid to be different from our competitors, and in fact, we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Training & Development Opportunities
Career Advancement Potential
Flexible work options
Competitive Compensation including performance-based incentive pay
Meaningful work towards individual and corporate goals
Opportunities to get involved and give back through an employee volunteer program

For Information About These Benefits And More, Click Here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide ... with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!

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Servus Credit Union

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Member Service Representative - St.Paul